How to File Motor Insurance Claim: Step-by-Step Guide

Accidents are stressful. But filing a motor insurance claim doesn't have to be. Follow this step-by-step guide for smooth claim settlement.

Immediately After Accident

Ensure Safety First: Move to a safe location
Call Emergency Services: If anyone is injured, call 108
Don't Admit Fault: Be careful what you say
Document Everything: Photos, videos, witness details

Filing the Claim

Step 1: Inform Your Insurer Call your insurance company's helpline within 24 hours. For Assan One customers, simply message us on WhatsApp!

Step 2: File FIR (if required) Needed for: Third-party injury/death, Theft claims, Hit and run cases

Step 3: Get Vehicle Surveyor Assessment The insurer will send a surveyor to assess damage. Be present during inspection.

Step 4: Submit Documents - Claim form - RC copy - Driving license - FIR copy (if applicable) - Repair estimate

Step 5: Repair at Network Garage Choose a cashless garage from the insurer's network for hassle-free repairs.

Common Mistakes to Avoid

Delaying claim intimation
Getting repairs before survey
Not taking photos at accident spot
Admitting fault to third parties

How We Help

WhatsApp us immediately after any incident. Our team will guide you through the immediate steps, coordinate with the insurer, and track your claim status until it is settled.